Implementation Consultant, Accelerate (SEA/GCN)
- Your warm, supportive nature helps customers feel guided and valued throughout the process.
- You are highly organized and can manage multiple projects with careful follow-through.
- Your team collaboration skills make you effective in partnering across departments.
- The ambiguity and fast pace of this role can challenge your preference for clear routines.
- You may struggle with the technical aspects (APIs, SQL) if they aren’t your strength.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups, SMBs, and enterprises with a more scalable onboarding approach.
Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 12-week onboarding engagement. Users also gain access to implementation resources to stay aligned with Stripe's best practices.
What you’ll do
As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
Responsibilities
- Proactively engaging and guiding users through the Stripe implementation process
- Develop, manage, and implement a customer’s integration architecture, change management strategy, and timeline
- Partner with other Sales and Technical Services teams to improve the overall Stripe user journey
- Engage with Product and Engineering teams to help drive product strategy for users
- Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations
Who you are
We’re looking for enthusiastic and resilient individuals committed to go above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 1-3 years of relevant professional experience
- Experience in a customer-facing environment
- Strong analytical, quantitative and operational capabilities
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc,)
- Exceptional communication and presentation skills
Preferred qualifications
- Prior experience at a growth stage Internet/software company
- Experience in the payments industry
- Knowledge of APIs
- Knowledge of SQL
Best personality fits for this role
Your direct, organized approach excels at managing onboarding projects and timelines.
Read the ESTJ career guide →Your natural leadership helps you drive customers through the onboarding cycle decisively.
Read the ENTJ career guide →Your adaptability lets you juggle multiple projects and pivot when customer needs change.
Read the ENTP career guide →