Mortgage Loan Processor

Job Title: Mortgage Loan Processor

Location: Remote

Reports To: Processing Manager

Employment Type: Full-Time

Pay Range: $24.00 - $28.00/hr

About Granite Bank:

:Granite Bank is one of the fastest-growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever-changing industry while keeping our people first. Come join us

!Position Summary:

A Loan Processor at Granite Bank would be responsible for managing and processing loan applications from initiation to closing. This includes verifying applicant information, ensuring compliance with regulatory requirements, and facilitating communication between borrowers, loan officers, and underwriter

Key Responsibilities:

• Support complex administrative, customer support and operational processes on home loan applications, including owning communication with customers and third parties to obtain missing information and documentation.
• Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experience.
• Perform transaction review of home loan applications.
• Review documentation and obtain missing information.
• Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met.
• Ensure work performed is consistent with published policies and procedures.
• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreements.
• Act as an escalation point for Loan Officers to resolve issues and provide guidance and training.
• Collaborate and consult with peers, partners and managers to resolve issues and achieve goals.

Experience:

• 5+ years of Loan Processing experience in a mortgage setting.
• Experience with proactive problem solving and resolving customer complaints.
• Experience independently driving workload and meeting set expectations.

Skills:

• Exposure to Encompass system.
• Ability to gather, organize, and interpret data.
• Ability to navigate multiple computer screens while working on the phone.
• Demonstrated comfort and success in voice-to-voice customer service.
• Strong attention to detail and accuracy skills.
• Good verbal, written, and interpersonal communication skills.

Granite Bank is an Equal Opportunity Employer

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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