Payment Performance Specialist
- Your strong analytical and problem-solving skills are perfect for diagnosing payment performance issues and crafting solutions.
- You are independent and self-sufficient, thriving in a role that values a self-starter who works without supervision.
- Your hands-on approach to data and tools helps you create practical, effective optimization models.
- You may find the frequent collaboration and merchant-facing interactions draining, preferring to work alone on technical tasks.
- The need to lead discussions and present to senior leaders may be uncomfortable for your reserved style.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s largest and most critical merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.
What you’ll do
The Global Payments Performance team is responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model with a focus on high value merchants in Greater China and South East Asia. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.
Responsibilities
- Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
- Serve as both an internal and merchant-facing expert on payment optimisation strategies.
- Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
- Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
- Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
- Provide feedback on our tools and playbooks to help continuously improve our self serve offerings
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
- A proven ability to build collaborative working relationships with cross-functional teams.
- The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
- A proven ability to be a self-starter capable of driving business results without significant supervision.
- Experience presenting directly to merchants
- Excellent verbal and written communication skills.
- Strong data processing and analytical skills.
- Spoken and written proficiency in Mandarin
- Occasional travel within region, including the focus markets, and corporate head office
Preferred qualifications
- Comprehensive knowledge of card network regulations, industry best practices for fraud management and local payment methods
- Experience with AI tools, SQL, dashboard building, modeling, or reporting
- Experience presenting data driven analyses to senior business leaders
Best personality fits for this role
Your natural leadership and drive to achieve results make you ideal for leading merchant discussions and driving business growth.
Read the ENTJ career guide →Your quick thinking and adaptability are perfect for generating creative optimization strategies in a dynamic payments environment.
Read the ENTP career guide →Your strategic mindset is perfect for leading data-driven optimization discussions and building rigorous analytical narratives.
Read the INTJ career guide →