KYB/KYC Operations Associate, Bridge (CDMX)

Who we are

About Stripe

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.

We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

About Bridge Operations and the Team

As Stripe’s user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges.

The Bridge Operations strategy provides operational leverage and expands Stripe’s portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. This role will be part of the KYC/KYB Team within the Risk Ops organization in Bridge Operations that is accountable for performing KYC/KYB reviews during onboarding and periodic review.

What you’ll do

We are looking for someone who is passionate about fighting risks and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for spearheading the organization's KYC/KYB and compliance efforts within the mexican market.

The right candidate for this role will have experience in KYC/KYB compliance, preferably within the fintech or e-commerce space.

Responsibilities

• Conducting thorough Know Your Customer (KYC) reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Mexico's regulatory requirements.
• Demonstrating a deep understanding of KYC/KYB and anti-money laundering (AML) regulations specific to the Mexico financial services industry, and applying this knowledge to your daily analyses.
• Exercising sound analytical judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer.
• Handling high-complexity KYC/KYB-related assignments and tasks with a sense of urgency, while promptly resolving incoming requests from internal teams, financial partners, and other external parties.
• Adhering closely to process documentation and drafting clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities.
• Actively participating in building a new team and operational culture focused on robust KYC and compliance practices within the organization.
• Leveraging your expertise in KYC/KYB and AML to identify and escalate any suspicious customer activity or high-risk profiles to the compliance team for further investigation and action.
• Collaborating cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the mexican market.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Bilingual in English: Excellent conversational, written, and reading skills.
• Professional Experience: 2+ years of experience in Risk or any type Customer-Facing roles within a fast-paced environment.
• Resilience & Adaptability: Proven ability to thrive in evolving environments, remain composed under pressure, and confidently navigate ambiguity.
• Structured Mindset: A logical, disciplined approach to problem-solving with a relentless focus on accuracy and attention to detail.
• Proactive Problem-Solver: A self-starter capable of working independently to analyze complex data and make sound, defensible investigative decisions.
• Process Improvement: The ability to identify operational gaps and proactively implement solutions to enhance workflow efficiency.
• Effective Communication: Strong written, verbal, and interpersonal skills to clearly articulate findings and recommendations to internal teams and financial partners.
• In-Office Presence: Full availability to work 100% on-site at our office in Reforma, CDMX.

Preferred Qualifications

• Startup / Tech background: Experience navigating the unique pace and scale of a technology-driven company.
• Industry Expertise: Deep knowledge of the payments landscape and the fintech industry.
• Specialized Domain Knowledge: A technical background in KYC, KYB, Risk, or Financial Crimes (FC).
• Operational Agility: Prior experience working within a queue.