Sales Operations Analyst
- You thrive on solving complex problems and will enjoy performing root cause analysis to fix recurring operational issues.
- Your logical and systematic approach fits well with building SQL-based automation and developing process improvements to reduce manual effort.
- You are comfortable working independently with data and tools like Sigma or Tableau, aligning with the analytical demands of the role.
- Your tendency to avoid routine tasks could make it hard to consistently manage end-to-end operational workflows and maintain data governance.
- Stakeholder engagement and influencing others may be a challenge because you prefer working with ideas rather than people.
The Sales Ops Analyst plays a critical role in supporting MongoDB’s global Sales organization through operational excellence, data governance, project ownership, and process optimization. This role is responsible for managing end-to-end operational workflows, driving cross-functional initiatives, providing actionable business insights, and resolving complex operational issues that impact sales productivity.
Unlike entry-level operational support roles, Sales Ops Analysts are expected to independently manage medium-scale projects, perform root cause analysis, influence stakeholders, and contribute to continuous improvements across sales processes, systems, and data management practices.
MongoDB’s Sales Operations team partners closely with Sales, Marketing, Finance, Deal Desk, Customer Success, and Business Systems teams to ensure operational scalability and data-driven decision-making.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Shift Timings: 2:00 PM – 10:00 PM (cabs will be provided)
You Will Have the Opportunity To
- Accelerate your career through exposure to world-class sales methodologies and operational best practices
- Own and manage operational workflows and medium-scale projects impacting global sales teams
- Partner with stakeholders across Sales, GTM Operations, Deal Desk, Finance, and Business Systems teams
- Develop expertise in CRM systems, sales processes, data governance, reporting, and automation
- Build analytical capabilities by transforming complex data into actionable business insights
- Drive process improvements that increase operational efficiency and sales productivity
- Gain exposure to strategic initiatives supporting a rapidly growing global SaaS organization
Responsibilities
Sales Operations & Process Ownership
- Own end-to-end operational processes to ensure data quality, governance, and process integrity across prospecting tools, lead management, account and territory management, and system audits
- Perform root cause analysis (RCA) on recurring operational issues and implement sustainable solutions
- Identify risks, process gaps, and operational inefficiencies and recommend improvements
Project Management & Stakeholder Engagement
- Lead medium complexity projects and communicate project updates, insights, and process changes to stakeholders in a clear and structured manner
- Coordinate across Sales, GTM Operations, CRM, Deal Desk, and Business Systems teams to drive project execution
- Create business requirements documents, process documentation, implementation plans, and UAT test scenarios
Analytics & Business Insights
- Collect, analyze, and interpret data to identify trends, patterns, and business opportunities
- Develop actionable recommendations and business cases to support operational and sales decisions
- Create and maintain dashboards, scorecards, and reports using Sigma, Tableau, Salesforce reporting, or similar BI tools
Automation & Continuous Improvement
- Develop SQL-based solutions and automation opportunities to reduce manual effort
- Partner with business stakeholders to identify opportunities for workflow optimization
- Contribute to process standardization, documentation, and operational best practices
- Drive initiatives that improve team efficiency, data quality, and stakeholder experience
Skills & Experience
- Bachelor's degree in any discipline with minimum 5 years of experience in Sales Operations, Revenue Operations, Business Operations, Data Analytics or related functions
- Strong understanding of B2B sales processes, sales cycles, territory management, and CRM best practices
- Hands-on experience with Salesforce or any CRM tool and a strong understanding of core objects including Accounts, Contacts, Leads, Opportunities, and Territories
- Experience managing operational workflows, projects, or process improvement initiatives
- Strong analytical skills with experience using SQL for data extraction, analysis, and process automation
- Experience with reporting and visualization tools such as Sigma, Tableau, Power BI, or equivalent platforms.
- Familiarity with research platforms such as ZoomInfo, Crunchbase, LeadIQ, or similar tools
- Ability to work effectively with large datasets while maintaining exceptional attention to detail
- Strong problem-solving, critical thinking, and root cause analysis skills
- Excellent written and verbal communication skills with the ability to influence stakeholders
- Ability to operate independently in a fast-paced, evolving environment with minimal supervision
Behavioral & Leadership Expectations
- Ownership & Accountability
- Stakeholder Management
- Collaborative Mindset
- Customer-Focused Mindset
- Problem-Solving Attitude
- Analytical Skills
- Effective Communication
- Process Improvement Mindset
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID - 2273475306
Best personality fits for this role
Your natural leadership and drive for efficiency make you perfect for leading medium-scale projects and driving process improvements across teams.
Read the ENTJ career guide →You are a natural enforcer of processes and standards, perfect for driving process optimization and ensuring operational efficiency.
Read the ESTJ career guide →Your strategic thinking helps you design efficient workflows and spot process gaps, directly supporting the role's focus on optimization and root cause analysis.
Read the INTJ career guide →