Social Support Coordinator
Focusrite
📍 El Segundo, El Segundo, California, United States
9d
- Your enthusiasm creates a friendly, engaging presence that boosts brand advocacy.
- You effortlessly connect with customers and inspire loyalty through genuine interactions.
- Your creativity helps innovate social support strategies and broaden reach.
- The repetitive nature of daily monitoring might dampen your need for variety.
- Staying calm under pressure during peak queries could challenge your spontaneity.
Employment Status: Full-time, exempt
Location: US, remote
Base Salary Range: $47,000pa
The Role:
As a Social Support coordinator, you will be responsible for assisting existing and prospective customers on defined social media platforms to a high standard, both reactively and proactively. You will represent the company on social platforms, reinforcing our professional yet friendly approach and will build rapport with advocates and key communities. You will work closely with our UK-based Social Support Manager and global customer service team to hit our social KPIs and strive for improvements, looking for opportunities to innovate and broaden our reach.
Core responsibilities include:
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make’.
The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
Please mention the word **INTIMACY** and tag RMmEwMTo0Zjg6YzAxNTpjNjYxOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6YzAxNTpjNjYxOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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Location: US, remote
Base Salary Range: $47,000pa
The Role:
As a Social Support coordinator, you will be responsible for assisting existing and prospective customers on defined social media platforms to a high standard, both reactively and proactively. You will represent the company on social platforms, reinforcing our professional yet friendly approach and will build rapport with advocates and key communities. You will work closely with our UK-based Social Support Manager and global customer service team to hit our social KPIs and strive for improvements, looking for opportunities to innovate and broaden our reach.
Core responsibilities include:
- Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner
- Monitor and respond to Youtube comments on our brand videos
- Absorb customer trends and sentiment reporting back to Support Management and Marketing at regular intervals
- Facilitate online conversations with customers, inspiring brand advocacy
- Management of relationships with brand advocates
- Monitor and engage in brand related online conversations
- Report on online reviews and feedback from customers and fans
- Knowledge and experience of key social platforms - Facebook, Instagram, X/Twitter, YouTube, TikTok
- Excellent communication and collaboration skills
- Friendly, calm, professional approach to customer engagement
- Experience dealing with customers
- A passion for audio and music
- Audio tech knowledge would be an advantage
- Experience with (or at least knowledge of) our family of products
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make’.
The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
Please mention the word **INTIMACY** and tag RMmEwMTo0Zjg6YzAxNTpjNjYxOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6YzAxNTpjNjYxOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
This job listing is sourced from Remote OK
Best personality fits for this role
ENFP
The Campaigner
88%
Your enthusiasm creates a friendly, engaging presence that boosts brand advocacy.
Read the ENFP career guide →
ENFJ
The Protagonist
82%
Your natural charisma builds strong rapport with customers and advocates.
Read the ENFJ career guide →
ESFJ
The Consul
79%
Your warmth and sociability create a positive, helpful presence on social platforms.
Read the ESFJ career guide →