Your exceptional interpersonal skills and ability to inspire others make you highly effective at building relationships with executives and leading consultative conversations.
You are naturally persuasive and can rally cross-functional teams, helping drive projects and refine the sales process.
Your focus on harmony ensures you handle contract renewals and negotiations with empathy, supporting customer loyalty.
The high-pressure, numbers-driven nature of sales may sometimes conflict with your people-first approach, causing stress.
You may need to develop more assertiveness when dealing with competitive situations or tough negotiations to avoid being too accommodating.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The SMB Grower team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Stripe’s fastest growing users.

What you’ll do

As an Account Executive, SMB Grower, you’ll identify opportunities for our users to get the most out of Stripe by quickly understanding our users’ needs in order for them to grow with us. We’re looking for a well-rounded strategic operator who is capable of engaging in business-level and technical conversations at multiple levels of the organisation, including Founders, CTO, COO, and CFO in order to drive commercial outcomes. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.

This is a dynamic role, evolving rapidly. If you’re hungry, smart, persistent, adaptable and a great teammate, we want to hear from you!

Responsibilities

Own a named account list and develop account plans for winning and expanding business with funded startups
Develop outbound strategies to create and nurture opportunities.
Own the full sales cycle from prospecting to close, to go live for startup companies in region.
Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and Stripe market share.
Develop relationships with executive stakeholders at new and existing users.
Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and develop financial analyses.
Lead and contribute to team projects to develop and refine our sales process.
Engage with cross functional teams (Partners, Post Sales, Product and Engineering) to help drive and iterate Stripe’s strategy.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

3+ years of experience in a client-facing role, with either sales or renewal based KPIs within a rapidly growing organization.
Verbal and written communication skills in both English and Japanese
Ability to understand complex requirements and craft custom solutions
Strong analytical and quantitative capabilities including comfort with basic financial modeling
Superior verbal and written communication skills
Ability to operate in a highly ambiguous and fast-paced environment
Strong interest in technology

Preferred Qualifications

Ability to understand the Stripe API
Experience with Excel and SQL, or a willingness to learn

Account Executive, SMB Grower (Japanese fluency)