Customer Support Representative

At Dario, Every Day is a New Opportunity to Make a Difference. We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career. The Customer Support Representative responds to customer service and support inquiries from our B2C members and maintains customer records in compliance with regulatory policies and procedures. Candidates should be comfortable working a shift of 8:30 PM – 5:30 AM IST. Responsibilities:

• Respond to member concerns, questions, and technical needs via multichannel communication (phone, email, chat), following regulatory policies and procedures.
• Inform members about Dario products and services, upselling when appropriate.
• Maintain accurate customer records in compliance with regulatory policies and procedures.
• Deliver exceptional customer service in a kind, patient, and culturally sensitive manner.
• Collaborate with global teams across time zones to ensure seamless member experience.
• Other duties as assigned.

Requirements:

• Excellent written and verbal English communication skills — additional regional language proficiency (e.g., Spanish) is a plus.
• Excellent telephone etiquette skills.
• Demonstrated effective organizational, time management, and communication skills.
• Ability to learn, analyze, understand, and convey complex information.
• Proficient with technology, web-based applications, and mobile applications.
• Prior Customer Service or Support experience required.
• Experience with Salesforce or other CRM platforms is a plus.

Remote Work Requirements:

• A quiet, private, distraction-free home office environment.
• Reliable high-speed internet with a minimum 10Mbps download speed and 5Mbps upload speed.
• Discipline and autonomy to work from home.
• Working hours 8:30 PM – 5:30 AM IST
• DarioHealth promotes diversity of thought, culture and background, which connects the entire Dario team. We believe that every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all people, and do not discriminate against any employee or job candidate. ***

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