Social Support Specialist I
- Your strong values align with Coinbase's mission to increase economic freedom, giving you deep motivation.
- You can be empathetic with users, ensuring they feel supported and understood in difficult situations.
- However, the intense, high-bar culture may feel overwhelming and pressure you to compromise your ideals.
- The focus on efficiency and metrics may feel impersonal and drain your energy, as you prefer a more compassionate approach.
- The repetitive nature of support tasks and constant adaptation to new tools may stifle your need for creative expression.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase.
Requirements:
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Best personality fits for this role
Your innovative mindset is ideal for experimenting with new AI tools and finding creative ways to improve support workflows.
Read the ENTP career guide →Your leadership skills and drive for efficiency make you excellent at implementing the AI tools to achieve measurable improvements.
Read the ENTJ career guide →Your strategic thinking helps you see inefficiencies in processes and find innovative solutions to improve support quality.
Read the INTJ career guide →