About Us
We are an international bridal fashion brand, creating made-to-order gowns and selected stock pieces. With warehouses in the UK and US, factories in worldwide and multiple Shopify expansion stores serving customers worldwide, we’re growing rapidly and need an experienced Operations Manager to build structure and efficiency into our operations.
The Role
You will be responsible for implementing and managing systems to streamline our global operations — from order intake through production, inventory, warehousing, and delivery. You will work closely with our production teams, warehouses, and sales channels to ensure orders are fulfilled on time, stock is accurate, and our processes scale smoothly.
Key Responsibilities
- Systems Implementation
- Select and implement inventory/ERP systems tailored for fashion (e.g., Zedonk, Uphance, Unleashed, or similar).
- Integrate systems with Shopify stores to maintain accurate, real-time stock visibility.
- Inventory & Warehousing
- Oversee stock planning and control across UK and US warehouses.
- Track raw materials and finished goods, ensuring replenishment and allocation for orders.
- Establish processes for warehouse reporting, cycle counts, and dispatch tracking.
- Production Management
- Manage order flow from Shopify → factories → warehouses → customers.
- Ensure timelines are met for made-to-order and stock orders.
- Track production progress and flag risks or delays early.
- Logistics & Fulfilment
- Coordinate with shipping partners to ensure efficient global delivery.
- Standardise and optimise fulfilment processes for both stock and custom orders.
- Reporting & Planning
- Create dashboards and reports on stock levels, production status, order fulfilment, and delivery timelines.
- Work with leadership to forecast demand and plan production capacity.
Requirements
- Proven experience in fashion operations management (bridal, luxury, or apparel preferred).
- Strong background in implementing inventory or ERP systems (fashion ERP a major plus).
- Hands-on understanding of production cycles (made-to-order and stock).
- Experience coordinating across multiple countries, factories, and warehouses.
- Excellent communication and organisational skills.
- Strong analytical mindset with proficiency in tools like Excel/Google Sheets; comfort with Shopify integrations.
- Ability to work independently and manage global teams remotely.
Nice to Have
- Experience scaling an international fashion brand.
- Familiarity with Shopify expansion stores and multi-currency / multi-region setups.
- Prior experience in bridal fashion.
What We Offer
- Fully remote role (global applicants welcome).
- Salary dependent on experience.
- Opportunity to shape operations from the ground up in a fast-growing brand.
- Work closely with a creative and ambitious team building a global bridal label.
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