Solutions Architect (SEA)
- Your natural charisma and people skills help you build strong relationships with executives, founders, and team members.
- You are excellent at facilitating group discussions and aligning diverse stakeholders around a shared vision.
- Your ability to inspire others makes you effective at evangelizing Stripe’s solutions and driving adoption.
- You may need to delegate technical deep-dives to colleagues if you are less comfortable with coding or API architectures.
- Balancing your desire for harmony with the need to deliver tough messages or push back on customer requirements can be challenging.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.
We work with founders, C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers Product, and Engineering teams to develop and execute on the account strategy for Stripe in market.
What you’ll do
You will be building trusted relationships with brand new founders to the C-suite, and solving mission-critical business challenges for our users. You will be building new business models and help expand existing ones with users of all shapes and sizes in Southeast Asia.
Responsibilities
- Support key technical engagements for Stripe in Southeast Asia.
- Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
- Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges. Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
- Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos.
- Bring understanding of the Southeast Asia market to our Product and Engineering organizations by acting as the “Voice of the User” to bring insights, trends and opportunities to the leadership, product and engineering teams.
- Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.
- Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Stripe and its benefits.
- Showcase the capability of Stripe's platform in solving business problems, highlighting features, benefits, and potential customizations.
- Manage pre-sales projects, coordinating proof of concept development, and feasibility checks. Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
- Thorough understanding of the software development lifecycle and API architecture.
- Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
- Gather an in-depth understanding of all of Stripe’s products and their applicability across diverse business models to beneficially cater to individual clients' and their customers' needs.
Preferred qualifications
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- Experience as a customer facing, domain expert in the payments space, presenting, and architecting solutions for platform customers.
- Prior experience driving technical sales and supporting them and their customer’s unique requirements
- Can read, write, and understand code in one to many programming languages
- Experience with integrating Stripe or other RESTful APIs into web applications.
- Experience in systems design, building and deploying complex applications.
- Passionate about learning and actively seeks out knowledge
- Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
- Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.
- Strong collaboration skills to work seamlessly with extended global teams to support our users.
Best personality fits for this role
Your natural leadership and decisiveness make you confident in influencing C-suite decisions and driving account strategies.
Read the ENTJ career guide →Your strategic mindset helps you design complex architectures and map customer business objectives to Stripe’s solutions.
Read the INTJ career guide →Your strong organizational skills and focus on efficiency help you drive sales processes, manage forecasts, and meet targets.
Read the ESTJ career guide →