Program Manager, Solutions Architecture
- Positive: Your creativity can contribute to designing programs that are user-friendly and consider human factors.
- Positive: You work well in supportive roles and can foster goodwill among team members.
- Negative: The role demands strong data analysis and metrics-driven decision-making, which is misaligned with your strengths.
- Negative: You may feel overwhelmed by the high level of autonomy and the need to take charge of complex initiatives with vague direction.
- Negative: Influencing executives and navigating organizational politics is likely very challenging for your reserved and conflict-avoidant nature.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Solutions Architecture (SA) org aims to be a destination pre-sales organization of world-class technical sellers who set and raise the bar in our interactions with Stripe users. Our goal is to drive Stripe's long-term revenue growth as trusted technical advisors to users and partners and reliable voice of the user to Stripe Product. The Solutions Architecture Strategic Programs team is a small, high-impact team within SA that partners with global SA leadership to design and deliver programs that address the org's most strategic priorities (i.e. "Big Rocks") and time-sensitive business challenges. Our team delivers efficiency and leverage to the SA org by designing programs that 1) make it less frictionful for SAs to deliver user impact and 2) scale best practices to drive the broadest possible global impact.
What you’ll do
As an SA Program Manager, you will independently own and drive programs that raise the user-facing excellence and operational effectiveness of the global SA org. You will operate with significant autonomy—scoping ambiguous problems, aligning diverse stakeholders, and driving complex initiatives from strategy through delivery and iteration. Within SA, you'll partner with SA leadership and SA business partners (e.g. Strategy & Operations, Enablement, Recruiting, People) and a broad set of cross-functional stakeholders (Product Marketing, Field Marketing, Professional Services, Alliance and Channel Partners) to define and roll out global standards of SA user-facing and operational excellence.
Responsibilities
- Independently scope, design, deliver, and iterate on high-priority global programs that address SA's most strategic priorities, owning outcomes end-to-end with minimal oversight
- Partner with SA leadership and SA Enablement to define and scale repeatable frameworks and shared standards of pre-sales excellence by segment and motion and drive adoption through manager training and coaching
- Use data to identify organizational gaps, set program priorities, measure impact, and build the case for investment or change across SA leadership and cross-functional partners
- Lead change management planning and execution for org-wide programs — including communication, enablement, and operational rigor — ensuring SA managers and ICs adopt new behaviors durably
- Navigate competing priorities across a broad GTM stakeholder map — including Sales, Marketing, Professional Services, Developer Relations, and Channel partners — to align cross-functional teams around programs that drive measurable improvement in SA effectiveness and user impact
- Act as a resource and thought partner to SA leadership and peers, sharing knowledge, identifying and raising risks early, and contributing to a higher collective bar for program design and change management in the org
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience in GTM program management, business operations, management consulting, or a related discipline
- Proven track record of independently leading complex, cross-functional global programs from scoping through delivery in fast-moving, ambiguous environments
- Strong data fluency — able to synthesize data from multiple sources, develop independent hypotheses, and translate insights into clear decisions and recommendations for senior audiences
- Demonstrated experience leading change management for large organizations, including communication planning, stakeholder alignment, and adoption measurement
- Skilled at influencing cross-functional stakeholders without direct authority across all levels, from individual contributors to executives
- Excellent written and verbal communication skills; consistently sets a high bar for clarity, concision, and audience-appropriate framing
Preferred qualifications
- Experience working within or directly supporting a Sales or technical pre-sales organization — familiarity with how field teams operate, how deals move, and what drives behavior change in a field org
- Experience building or codifying GTM playbooks, sales excellence frameworks, or motion-specific best practices
- Experience designing and driving field enablement programs with measurable adoption outcomes
- Experience working with or alongside developer relations, partner, or channel organizations in a GTM context
- Experience in fintech, payments, or SaaS
- Familiarity with Salesforce, Gong, or similar GTM tooling and data platforms such as Looker or Tableau
Best personality fits for this role
Positive: Your natural leadership and drive to achieve goals make you excel at independently owning and driving strategic programs to completion.
Read the ENTJ career guide →Positive: Your strategic thinking excels at scoping ambiguous problems and driving complex initiatives from strategy through delivery, aligning perfectly with the role's core requirements.
Read the INTJ career guide →Positive: Your natural organizational skills and ability to implement structure are perfect for designing and scaling repeatable frameworks and standards.
Read the ESTJ career guide →