Operations Associate - Product Support Operations (CDMX)
- Your love for understanding complex systems makes you great at troubleshooting product issues and learning new processes.
- You enjoy analyzing data and will leverage analytical thinking to improve user experience and operations.
- Your curiosity drives you to explore how businesses operate, fitting the role's unique insights opportunity.
- Routine support tasks could become monotonous for you, as you crave novelty and intellectual challenge.
- Frequent direct user communication may be taxing, since you often prefer to communicate through logical explanations rather than emotional engagement.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
Responsibilities
- Troubleshoot and solve external user issues
- Communicate resolutions to end users in English
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbal
- You have business proficiency in written and spoken English
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Preferred Qualifications
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
- Familiarity with SQL and ability to use template or premade SQL queries as part of investigations
Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.
Best personality fits for this role
Your natural ability to inspire and support others makes you a fantastic communicator with users and team members.
Read the ENFJ career guide →Your enthusiasm and energy bring a positive vibe to the team, which is valued in the collaborative office environment.
Read the ENFP career guide →Your strong empathy and user-first mindset make you excellent at understanding and resolving user challenges.
Read the INFJ career guide →