Remote position for professionals based in Argentina or Uruguay. At Ryz Labs, we are seeking a Product Manager – Customer Care to lead the strategy, optimization, and integration of our customer support ecosystem for one of our clients. This role will own the roadmap and performance of all customer care platforms, ensuring seamless contact routing, CRM integration, and operational excellence across global teams.
Key Responsibilities
Product Ownership & Strategy
Own the end-to-end product lifecycle for all Customer Care platforms.
Define and execute the roadmap for customer support tools and integrations.
Identify optimization opportunities to improve customer experience, response times, and operational efficiency.
Align product initiatives with overall ecommerce and business goals.
CRM & Platform Management (Required)
Manage and optimize CRM and contact center platforms, including:
- Salesforce
- NICE inContact
- RingCentral
- HubSpot
Oversee integration and performance across all sy.
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