Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Healthcare industry. This role is ideal for individuals looking to make a difference in people's lives by providing exceptional service and support to Polish-speaking clients navigating healthcare services.
Responsibilities
- Deliver high-quality customer service to Polish-speaking clients through phone, email, and chat, addressing inquiries related to healthcare services and products.
- Assist clients with appointment scheduling, insurance inquiries, and general healthcare questions.
- Provide accurate information about healthcare options and resources available to clients.
- Handle customer complaints and feedback in a professional manner, ensuring a high level of client satisfaction.
- Collaborate with healthcare professionals and internal teams to resolve issues and enhance the client experience.
- Maintain up-to-date knowledge of healthcare policies and procedures to assist clients effectively.
- Document all client interactions and maintain thorough records for compliance and reporting.
- Fluency in Polish and English, both written and spoken.
- Experience in customer service, preferably in the healthcare or related industry.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with care and maintain client confidentiality.
- Familiarity with healthcare services and terminology is a plus.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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