Product Manager, Support Experience
- Your enthusiasm sparks creative ideas for novel AI agent features.
- You connect well with users, keeping the human element central.
- Your adaptability helps you pivot quickly as AI learns and evolves.
- The technical rigors of evaluations and detailed AI development could bore you.
- Following through on long-term improvement loops might be tough with your need for variety.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.
What you’ll do
As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week.
You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
You’ll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools and the machinery that lets you introspect and identify opportunities within the conversational experience.
Responsibilities
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
- Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful.
- Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
- Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
- Redefine how we think about quality for agentic conversations.
- Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new.
- 5+ years of experience as a Product Manager
- Deep user empathy and a high bar for user experience
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Best personality fits for this role
Your innovative thinking sparks new ways to redefine conversational UX.
Read the ENTP career guide →Your strategic planning helps you design scalable AI solutions for user problems.
Read the INTJ career guide →Your leadership drives cross-team collaboration from ideation to deployment.
Read the ENTJ career guide →Browse more
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