The Manager of Healthcare Partnerships will drive Medicare Advantage channel growth through continued development of relationships at Medicare Advantage (MA) Managed Care Plans. The position will concentrate on expanding knowledge and pull through of post-discharge and chronic care meals benefits at the partner account level, encouraging utilization through a variety of efforts, including communication of the value of benefit to partner objectives, removal of any operational barriers to utilization and quick resolution of any account issues to develop and maintain a high level of trust and confidence in the quality of Mom's Meals services. Strong relationships with partners, product or project teams, clinical and operational teams and field-based case managers will be critical for the Manager of Healthcare Partnerships success. This position will have a relationship-oriented approach to ensuring Mom's Meals is recognized as an industry leader in quality, customer service, and nutritional support for vulnerable MA eligible members.
Targeted Salary Range: $90,000-100,000 plus bonus
Position Responsibilities may include, but not limited to:- Effectively present Mom's Meals products and services MA health plans and to a variety of audiences within those organizations, including clinical and operational leaders, case managers, social workers, physicians, nurses, registered dietitians, product and project managers, and others, and finally to members, participants or clients of those organizations or of the general public
- Work collaboratively with the MA, business development and clinical strategy teams to meet and exceed referral and meal volume targets and retain book of business without attrition ensure positive account status, drive sales forecast performance, growth goals, and key initiatives
- Schedule monthly (preferred) or quarterly meetings with MA health plan accounts to drive utilization, expand services, provide updates, ensure smooth partnership processes and that all new hires receive in-service training
- Monitor utilization, prepare commentary and updates and deliver reporting to all accounts during monthly or quarterly meetings
- Build a schedule of staff meetings, in-service presentations and conferences where target audiences meet and coordinate presentation of our product and service
- Attend relevant webinar and stay up to date with all MA program changes
- Work with marketing team to ensure program alignment and proper representation of Mom's Meals in account communications.
- Ensure that program changes are communicated internally to key stakeholders
- Maintain CareLink database documenting sales leads and contacts, scheduled meetings and in-services
- Use appropriate channels to request reports internally and deliver reports to MA health plan as needed to improve operational efficiency
- Resolve any billing, intake or operational issues with internal partners and communicate the value of our services and partnership so that Mom's Meals is recognized as a preferred and strategic partner
- Serve as a representative for Mom's Meals at conferences by coordinating and setting up display tables or booths, engaging with attendees to promote awareness of our services, and following up with leads to schedule training or business expansion meetings
- Cross collaborate with implementation, customer care, intake, data analytics, IT, contracting, revenue cycle, compliance, product, business development, and clinical strategy teams where appropriate
- Engage and promote awareness of Mom's Meals and continuously seek out opportunities for growth and expansion
Required Skills and Experience- Bachelor's or Associate's degree
- 5+ years' healthcare sales experience in areas such as managed care, long-term care, home health, home care, hospital or medical equipment
- Knowledge of Medicaid/Medicare benefit programs
- Demonstrated experience consulting and presenting to care providers for high-risk member populations
- Sincerity and passion about helping people
- Excellent communication and presentation skills
- Strong Microsoft Office skills – Outlook, Teams, PowerBI, Excel, PowerPoint and Teams
- Experience with CRM, Salesforce or similar organizational sales software
- A strong background in Medicare/Medicaid and Managed Care organizations
- Clinical credentialing in Social Work, Nursing, or Nutrition and/or be able to communicate the critical importance of medical nutrition in reducing health care costs to this high-risk population
- Familiarity and contacts within the specific regional market along with experience working in Medicaid service provision
- Willingness to travel up to 20-30% of the time for day and overnight trips, both regionally and nationwide with flexibility to hold virtual meetings when appropriate
Preferred Skills and Experience- Individuals with clinical background, such as registered dietitian, licensed social worker or nursing case manager, with customer relationship experience will be strongly considered
- Advanced degree, such as MS, MA, MPH, MSW, MBA, MHA
Physical Requirements- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
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