Customer Success Team Agent II
- Your adaptability and quick thinking allow you to handle fast-paced customer issues energetically.
- You are naturally drawn to new technologies, making you quick to embrace and experiment with AI tools.
- You thrive in intense environments where you can take action and see immediate results.
- Quarterly in-person surges are perfect for your social, action-oriented nature.
- You may overlook human-in-the-loop details, preferring to move fast rather than double-check outputs.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Requirements:
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Best personality fits for this role
Your natural leadership and drive perfectly match Coinbase's 'intense' culture and their mission to push limits.
Read the ENTJ career guide →Your natural organization and drive for efficiency make you ideal for implementing AI tools to improve metrics.
Read the ESTJ career guide →Your hands-on problem-solving ability lets you quickly master and optimize AI tools for practical results.
Read the ISTP career guide →