Technical Account Manager, Spanish Speaking
- Your deep empathy and insight into client needs help you build trusted relationships and provide personalized support.
- You can intuitively understand the broader impact of technical decisions, aligning with the role's strategic consultation duties.
- Your strong communication skills allow you to bridge business and technical conversations effectively.
- The highly technical nature of the role, with APIs and SQL, may require more effort than your natural creative strengths.
- You may feel overwhelmed by the fast-paced, multitasking environment, as you prefer deep work on meaningful projects.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you'll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
- Foster long-term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud and disputes, declines, product adoption, and global expansion
- Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
- Lead user-facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long-term solutions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 5 years of experience in enterprise-level client-facing work
- Strong product sense and energy for solving difficult user-related problems
- Strong written and verbal communication skills in English and Spanish to support region-based customers
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and comfort interfacing with technical teams
- A professional, confident, and collaborative personality
- An adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small- to medium-scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, Xcode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Best personality fits for this role
Your natural leadership and strategic vision are ideal for fostering long-term user loyalty and driving operational improvements.
Read the ENTJ career guide →Your natural ability to connect with people and inspire teamwork makes you excel at fostering long-term client relationships.
Read the ENFJ career guide →You naturally excel at solving complex technical problems and strategic planning, fitting the role's need to handle integration conversations and optimize technical operations.
Read the INTJ career guide →