Senior UX/UI Designer (CRO)
- Your leadership and strategic mindset enable you to drive the CRO design process, ensuring experiments align with business goals.
- You are decisive and efficient, excelling at managing multiple experimentation pipelines and pushing for results.
- You confidently advocate for data-informed decisions and persuade stakeholders, fitting the role's client-facing aspects.
- Your focus on outcomes may lead you to overlook the detailed, pixel-perfect UI craftsmanship needed for multi-brand design systems.
- You could become impatient with the iterative, test-and-learn nature of CRO if results take time to materialize.
Who We Are
VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
Senior UX/UI or Product Designer with a specialized focus on Conversion Rate Optimisation (CRO) and experimentation to join our dynamic, flexible team, embedded directly within our dedicated CRO squad.
The opportunity
We are seeking a highly skilled and passionate UX/UI or Product Designer with a specialized focus on Conversion Rate Optimisation (CRO) and experimentation to join our dynamic, flexible team, embedded directly within our dedicated CRO squad. This hybrid role is for a hands-on designer who excels at crafting, optimizing, and delivering high-performing digital experiences across desktop and mobile. You will design premium web experiences and landing pages that drive user engagement, maximize conversions, and seamlessly support business growth.
You will be instrumental in translating user data, behaviour analytics, and strategic hypotheses into high-impact design variations and optimized user journeys. Working collaboratively within a cross-functional CRO squad, you will be responsible for the end-to-end design lifecycle of A/B and multivariate tests, ensuring every design is both meticulously executed and strategically optimized for maximum performance.
What you’ll be doing
You are a hands-on, highly motivated, and self-sufficient UX/UI or Product Designer with deep expertise in conversion-centered design principles, web/mobile usability, and data-driven Optimisation. Your passion for user-centric design pushes you to create intuitive, efficient, and visually stunning digital experiences that perform.
Conversion-Centered Design & Execution:
- Lead the end-to-end UX/UI design process for A/B testing, multivariate testing, landing pages, and ongoing Optimisation initiatives across web and mobile platforms.
- Develop detailed user flows, interaction models, wireframes, and interactive, high-fidelity prototypes specifically optimized for experimentation and user validation.
- Create pixel-perfect UI designs that respect and elevate our clients' brand guidelines, utilizing persuasive design patterns, psychological triggers, and clear, conversion-focused hierarchies.
- Work with and support tokenized design systems (DS), ensuring scalability, efficiency, and consistency of components across a multi-brand environment.
- Design and optimize unique, tailored user journeys for our client's portfolio of sub-brands, ensuring sub-brand visual identities and unique experiences are maintained while adhering to core design system architectures.
- Focus on landing page layouts, micro-interactions, persuasive copywriting placement, and checkout/signup funnel Optimisation to systematically minimize friction.
- Translate user feedback, testing data, and statistical results from A/B tests into actionable, iterative design recommendations.
- Ensure all experiment designs are technically feasible and collaborate closely with developers during implementation, providing detailed specifications and reviewing builds to ensure high-fidelity execution of tests.
Collaboration & CRO Advocacy:
- Work closely with CRO Strategists, Web Analysts, Product Managers, and front-end Developers in a fast-paced, agile squad environment to manage multiple experimentation pipelines.
- Advocate for data-informed, evidence-based design decisions, presenting design concepts and experimentation rationale clearly to clients and stakeholders to build alignment.
- Actively contribute to and maintain conversion-oriented design libraries, templates, and documented best practices to scale our Optimisation efforts.
What we want from you
- Desirable: Experience designing for A/B testing, personalisation, CRO, or landing page optimisation would be a bonus, particularly where design decisions have been informed by user insight, performance data, or test learnings.
- Tokenized Design Systems (DS) Mastery: Deep understanding of working with and leveraging tokenized design systems (design tokens in Figma) to manage styling variables, thematic brand changes, and cross-platform consistency efficiently.
- Multi-Brand Navigation: Proven ability to design distinct and unique user journeys for a client's various sub-brands, striking the perfect balance between brand customization and core systemic rules.
- Digital Commerce & Product Context: Experience designing high-converting experiences for e-commerce, transactional websites, lead-generation pages, or digital products is highly desirable.
- Exceptional Portfolio: A must-have portfolio showing a clear end-to-end design process, specifically highlighting how you use user insights, data, or test hypotheses to design landing pages, optimized user flows, and successful A/B test variations.
- Mastery of UX & Conversion Principles: Deep understanding of user psychology, persuasive design, usability standards, responsive layouts, and platform-specific UX/UI guidelines.
- Figma & Prototyping Proficiency: Exceptional proficiency in Figma, with the ability to create structured, scalable design files, component libraries, and realistic prototypes for testing.
- Technical Understanding: Solid understanding of front-end capabilities (HTML, CSS, and basic JavaScript limitations) to ensure your Optimisation designs are technically feasible and performant.
- Collaboration & Agility: Strong communication skills, with a collaborative mindset, comfortable presenting design rationale to stakeholders and working in fast-paced agile development/testing cycles.
- Accessibility & Performance: Strong understanding of web accessibility (WCAG) and page performance considerations to design fast, inclusive, and seamless experiences.
What we can offer you
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
How we use AI in the recruitment process:
To ensure more focused and engaging conversations, we leverage AI in our recruitment process exclusively for secure, objective note-taking, never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to request a transcript of these notes or opt out of this feature at any time. Opting out will not impact the outcome of the interview process
#LI-EMEA
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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Best personality fits for this role
Your leadership and strategic mindset enable you to drive the CRO design process, ensuring experiments align with business goals.
Read the ENTJ career guide →You are organized and results-driven, excelling at managing multiple CRO pipelines and meeting tight deadlines.
Read the ESTJ career guide →You excel at translating data and hypotheses into strategic design variations for A/B testing, aligning with the role's core focus on experimentation.
Read the INTJ career guide →