Engineering Manager, Billing Collections
- Your strong sense of duty and reliability makes you excellent at maintaining system operational health and incident response.
- You methodically define and uphold engineering standards, ensuring consistent quality across billing infrastructure.
- Your preference for structure and clear processes helps in executing high-traffic systems with low-latency requirements.
- Handling ambiguous problems or rapidly changing priorities may cause friction with your need for clear plans.
- Working backwards from external customer needs requires empathy and flexibility that might feel less natural.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Billing Collections team builds the systems that turn invoices into successful, dependable revenue outcomes. The team develops the foundational capabilities that help businesses collect payments across diverse customer relationships, payment methods, and markets, while adapting intelligently when collection does not go as planned.
What you'll do
As the engineering manager for Billing Collections, you’ll own the operational and technical direction of the platforms that help Stripe users collect revenue reliably. You’ll lead the team that builds flexible, intelligent collection experiences that improve payment success, support customers through changing circumstances, and help businesses reduce unpaid balances and accelerate cash flow. You’ll shape the team as it expands to support increasingly sophisticated business models and global payment needs while working backwards from internal and external customers.
Responsibilities
- Lead a team responsible for the core architecture needed to enable billing collection
- Own the technical strategy and roadmap for billing collection
- Drive operational excellence across billing infrastructure systems
- Hire and develop engineers as the team expands into new scope
- Partner with stakeholders across organizations to deliver billing solutions
- Work backwards from internal and external customer needs to define priorities and scope
- Define and uphold engineering standards across a team owning business-critical billing infrastructure
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale
- 8+ years of full-time software development experience
- Track record of leading engineering teams responsible for high-traffic, low-latency, and extensible systems
- Deep user empathy with a history of working backwards from internal and external customer needs
- Proven ability to drive rigorous decision-making and build strong partnerships across teams
- Ability to handle ambiguity, creatively solve complex challenges, and execute on competing high-impact priorities
- Demonstrated focus on system reliability, operational health, and incident response
Preferred qualifications
- Experience building and leading distributed teams across multiple locations and time zones
- Track record of delivering shared infrastructure across multiple business units
- Background in billing, metering, or large-scale distributed systems
- Experience with payment mandates, recurring payment authorization, or related payment infrastructure
Best personality fits for this role
Your natural leadership and decisiveness are perfect for defining the technical strategy and driving the team’s vision.
Read the ENTJ career guide →Your strong leadership and organizational skills are ideal for driving the technical roadmap and holding the team accountable.
Read the ESTJ career guide →Your ability to create long-term technical strategies aligns perfectly with owning the roadmap for billing collection systems.
Read the INTJ career guide →