E Learning & Membership Operations Specialist
Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.
About Us
We're an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and streamlining operations behind the scenes'and we're looking for a detail-obsessed professional to join us!
About the Role
As stated this is a full-time, remote position where you'll work independently with excellence while staying closely aligned with our team's mission. As our E-Learning & Membership Operations Specialist, you'll play a pivotal role in customer service, course building, email marketing, and event coordination.Â
Key Responsibilities
- Customer Service & Support
- Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience.
- Handle WooCommerce subscription management, WordPress memberships through ActiveCampaign and Email Marketing.
- Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists.Â
- Understand ActiveCampaign lists, custom fields, segmentation, and automations.
- Build and update LearnDash courses monthly, ensuring a polished and on-brand experience.
- Event Coordination & Operations
- Schedule and support virtual events, manage presenter logistics, and post replays.
- Monitor and maintain smooth operations behind the scenes.
Who You Are
' Tech-Savvy Operator ' Proficient in WordPress memberships, WooCommerce, LearnDash, and ActiveCampaign (tags, automations, list management).
' Detail-Oriented Doer ' You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.
' Customer-Focused ' You love helping people and enjoy making their experience effortless.
' Self-Motivated & Reliable ' You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.
' Team Player ' Collaborative, proactive, and excited to contribute to company growth.
Requirements
ð 3+ years in membership site operations, email marketing (ActiveCampaign/MailChimp), and LearnDash course management.
ð Strong understanding of WooCommerce subscriptions and customer service best practices.
ð Located in the U.S. , with a stable internet connection and a quiet, professional workspace.
ð Must be fully available during standard business hours (no overlapping full-time jobs).
ð Will to work the first two weeks at the start of January, May and September. These are black out dates for time off.
Please Avoid Applying If:
' You're juggling another job alongside this role.
' You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.
What's in it for you?
- Competitive pay
- Supportive team
- 14 Days Vacation each year
- 6 Sick days
- 8 Federal Holidays
- 401k
Ready to Apply?
If this sounds like the perfect fit, send your resume and a brief summary of:
' Your relevant experience with membership sites, LearnDash, ActiveCampaign, email sending and WooCommerce. Alternatively let us know similar systems you have worked with.
' Why you're excited about this position!
We can't wait to meet you!
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