Director of Operations

About the Role

We are looking for a Director of Operations to own the systems, structure, and governance that allow our supply chain and fulfilment operation to scale reliably as we grow into a more complex, multi-brand business under the Hims & Hers umbrella.

This is a high-ownership role sitting at the intersection of operations, supply chain, commercial delivery, and cross-functional execution. You will be responsible for making sure the operation works - not just today, but as we transition to the Hims & Hers brand, treat more conditions, and grow order volumes over the next few years.

You will report into the VP of Operations Assurance at Hims & Hers, leading a small but growing team.

What You'll Do

• Strategy & Planning: Define and own the annual supply chain strategy, OKRs, and volume forecasting, translating growth plans into resource, capex, and headcount.
• Supply Chain & Procurement: Manage end-to-end demand and supply planning, pharmaceutical and vendor relationships, and procurement governance across Rx and non-Rx categories.
• Order Management and Order Life Cycle: Manage Prescribe to Pharmacy process while executing exceptions and meeting appropriate SLA’s.   
• Delivery & Patient Experience: Own courier strategy, carrier SLA management, and the delivery experience function as a retention lever.
• Cost & COGS: Own fulfilment cost per order and shipping targets, identifying and delivering initiatives to reduce COGS and wastage across the operation.
• Fulfilment Engineering & Systems: Own the roadmap for fulfilment systems (PMR, WMS, ERP) across our pharmacy and warehouse operations, partnering with engineering to deliver and govern them reliably at scale.
• Inventory Control: Manage IC related responsibilities including day to day but also month and quarter close while ensuring appropriate accounting and compliance measures to meet accuracy commitments.
• Cross-functional Launches: Lead supply chain input into new product and brand launches, coordinating across Commercial, Clinical, and Growth as we expand under Hims & Hers.
• Team & Org Design: Lead and grow a small team from day one, hiring key roles and building a high-accountability culture as the operation scales.

About You

You are an experienced operations leader who thrives in high-growth environments where the pace is fast and the problems are genuinely complex. You know how to build structure without creating bureaucracy, and how to hold a high bar on execution without slowing the business down.

You are as comfortable in the weeds of a supply chain model or a fulfilment systems conversation as you are presenting a strategy to senior stakeholders. You are commercially sharp, operationally rigorous, and a natural cross-functional partner.

You are excited by the challenge of scaling an operation that is already moving quickly - bringing the systems, governance, and team capability needed to support a more complex, multi-brand business as Eucalyptus grows within the Hims & Hers portfolio.

Skills and Experience

• 8–12 years of experience in supply chain, operations, or a related function, with at least 3–4 years in a director or head-of level role with a team behind you
• Proven track record of owning end-to-end supply chain or fulfilment operations at scale - ideally in a high-growth, high-volume environment (e.g. e-commerce, health, consumer goods, mobility)
• Demonstrated ability to build and manage supplier and vendor relationships across complex, multi-category supply chains
• Strong commercial acumen - able to own COGS targets, model cost initiatives, and communicate financial impact clearly
• Experience working closely with product and engineering teams to define and deliver fulfilment system requirements & transformations (e.g. WMS, ERP, order management)
• Experience leading cross-functional product and category launches from an operations perspective
• Strong people leadership skills - able to hire, develop, and performance manage a growing team
• Excellent stakeholder management - confident presenting to exec and SLT-level audiences and partnering across commercial, clinical, and finance functions
• Based in London, with willingness to travel to Birmingham & Enfield on a regular basis

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the UK

• Invest in your growth – Annual development budget plus 3 days of professional development leave
• Work flexibly – Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration
• Support your well-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you
• Take time off – 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
• Join a connected team – A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events